![]() ![]() Optional updates are not required but are recommended. If there is an update available, select Install.You can also go to the Dell support page here and scan your system for new updates. Click Start, and then go to Dell Command | Update and select Check.Click here for more details on how to update your HP computer. In the Devices window, select your HP computer and click on Updates.If it is not installed you can install it from HP site here. Click Start, and then go to HP Support Assistant or search for support assistant.Click here for more details on how to update your Lenovo computer. If there is an update available, click Install selected.Click Start, and then go to Lenovo Vantage (formerly Lenovo Companion), and select System Update.Make sure you install the latest Bluetooth drivers from your computer manufacturer: Make sure you have the latest Bluetooth driversĬomputer manufacturers are regularly improving the way they handle Bluetooth devices. If prompted, you should also include the optional updates related to Bluetooth, WiFi or radio. See Microsoft for more details on how to update Windows. Click Start, then go to Settings > Update & Security > Windows Update, and select Check for updates.Check to make sure you have installed the latest updates. Microsoft is regularly improving the way Windows handles Bluetooth devices. Make sure you have the latest version of Windows 10 Please follow the steps in order and check if the device works after each step. As general guidelines, I would make sure I had the latest drivers (both from Logitech and for my other PC hardware), check the power settings for the PC, watch for a general lack of responsiveness and pay attention to any errors before making a decision.These troubleshooting steps go from easy to more advanced. You will probably want to consider all of these and narrow them down before deciding whether to replace your mouse or not. It could be losing the connection itself due to driver issues or perhaps a (real or perceived) weak connection. It could be disabling the mouse itself to conserve power or otherwise may be trying to go to sleep because it thinks you're not using it. It might slow or freezing up temporarily. That said, another possibility is you're bumping the On/Off button on the bottom of the mouse (and perhaps that switch has become faulty).Īs for other reasons your issue could be occuring, I think they would all be likely related to your computer: My first thought is that the M220 is incorrectly putting itself to sleep (which is normally done to conserve battery life). But given the options, it's hard to know for certain. This strange behaviour is really annoying and I don't understand what is going on.Īs an honest opinion, it sounds as if your mouse is bad. So it doesn't sound like a battery issue. When the mouse stopped, I kept moving the mouse and after 15-30 seconds and it started working again (without removing the battery). I use this mouse on a notebook, that is connected via ethernet, and I have no other devices around me that can interfere with the mouse. This is a strange behaviour and really annoying, I cannot understand what is going on.įinally I tried to change usb port but the problem still remained. I also tried this: when the mouse stopped I keep moving the mouse and after 15-30 secs it started working again (without removing the battery). I also tried with different brand batteries but the mouse keep stopping after few minutes (sometimes it work for 2 minutes, other times for 20 seconds). I put it back the previous battery and it worked again.This is really strange because when the mouse stop, if I remove and then put back the same battery, it does't work, but it I put another battery it seems like the mouse recognize the different battery (even if the brand of the 2 batteries is the same). The mouse worked again but after few minutes it stopped again. I thought the aa battery was low, so I switched it with a new one. The mouse stopped working suddenly, so I removed the battery and put it back but the mouse still did not work. 6 months ago I bought a Logitech M220 Silent Mouse (wireless), it was all good until few days ago. ![]()
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